If things still aren’t working check what the lights on the front of your hub are doing. To check what your hub lights mean and what to do next see our router set up guides.
You’ll also find this information in the printed set up guide that came with your hub.

If you’re having problems setting your hub up for the first time, or you’ve accidentally changed a setting you think might have broken something, then it might be worth trying a factory reset. Use a paper clip, pen, or something pointed to press in the reset pinhole button on the back of the hub.
Keep the button pressed for 20 seconds. The lights on the front of your hub will eventually flash or change colour. After releasing the reset button, your hub will go through a sequence similar to what you would expect if you had just powered it on.
Wait five minutes or so after powering it back up and recheck the connection.
Keep in mind that if you do this, it’ll completely restore your hub to the settings it had when it arrived. So if you’ve made specific changes to your settings, they’ll need to be made again.

Check you’ve plugged the broadband cable with the grey ends into the grey socket on your hub. Make sure the other end is plugged into the broadband socket on your master phone socket with a filter (if needed).
Your master socket is usually the one that’s closest to where your phone line enters your home or your business premises. This could be a front room or hallway.
Make sure the connections are fully pushed in. You’ll hear a click as they lock into place.
If you’re connecting your computer to your hub with an Ethernet cable, (yellow ends) check it’s plugged into the right socket.
Plug one end into your device and the other end into one of the Ethernet ports on the back of your hub.

Follow these simple rules to immediately reduce the risk of falling foul of anything nasty on the Internet.

• Always keep your software and apps up to date
• Don’t install any software or apps unless you trust where they’ve come from
• Run regular anti-virus and anti-malware scans on your computer or device
• Use passwords that aren’t easy for people to guess and don’t share them with anyone
• Don’t connect to a Wi-Fi network that isn’t secured
• Be very wary of pop-ups that appear on your screen when you’re browsing online
• Never reply to an email that asks for your password, bank account details or personal information – we’ll never ask you for these in an email and neither will your bank
• Be suspicious of calls from people who want to access to your computer. If you’re in any doubt, hang up and call the company they claim to be, using a number that you’ve found through one of their official channels
• Don’t use websites that offer illegal film and music downloads – those downloads might be free, but they often come with malware or viruses
• Remember people aren’t always who they say they are – it’s easy to pretend to be someone else online
• Bear in mind that if something sounds too good to be true, it probably is